Request Existing Reference Number
Please enter your e-mail address below to receive an e-mail containing your Reference Number:
E-mail Address:*
* Must be address submitted for original quote.
Reasons You Did Not Receive Your Quote
When you request a price quote from U-Pack, a response is sent to the e-mail address provided.
However, some customers have experienced difficulties getting their price quote from ABF U-Pack Moving.
The biggest obstacle is spam filters. Due to the war on spam, there is an increasing problem of legitimate
e-mails not reaching the recipient's account. Often, the e-mails are being marked as spam and automatically deleted.
In other cases, they are sent to designated spam folders or junk mail folders.
If you have requested a quote from U-Pack and did not receive a reply, the following solutions may help:
If you continue to have problems receiving your quote, you may call U-Pack anytime at 1-877-450-3608.
After Business Hours
If you have requested a quote during normal business hours, you should get a response within the hour. Otherwise, you can expect
to be contacted the next business day. U-Pack business hours are Monday through Friday from 7:00 a.m. - 8:00 p.m. Central time.
Incorrect E-mail Address
Are you sure you provided your correct e-mail address? If you think you might have made an error please call 1-877-450-3608.
Check your Junk Mail Folder
Check your junk mail folder or other folders that contain e-mails marked as spam (bulk, spam, etc).
Your moving quote might be there. You can add a rule to allow our e-mails to come to your account inbox.
Each e-mail system is different and you might have to contact technical support to help you with this issue.
(U-Pack will probably not be the only online company for which you have to do this.)
Add U-Pack as an Allowed E-mail Address
In many e-mail programs you can add a rule requesting that a specific e-mail not be filtered as spam. All initial
quotes and resubmitted quotes come from quotes@upack.com. All replies from customer responses will come from U-Pack
representative whose e-mail address ends with @abf.com. Also, there are some keywords that are specific to the quote
and not other spam messages, such as ABF U-Pack Moving, moving estimate, linear foot. Here are a few help pages to
show you how to add U-Pack to your friends list.
Privacy Policy
In this time of increased spamming U-Pack understands why you might have reservations about making changes to your
e-mail system to accommodate communications with you. Please read ABF U-Pack Moving's Privacy Policy to further understand U-Pack's stance
and know that communications with you are only to conduct business for your upcoming move with U-Pack.